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Honu Services delivers efficiency to small businesses through an array of enterprise operational support. We have dedicated teams to provide expertise in several key areas vital to a growing business as well as strategic development to foster long term success.
Honu Services is always seeking outstanding people to join our team.
To return to the Honu company site click here https://www.honuservices.com/
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Must be able to work PST/HST time zones.
The Technical Operations Level 1 role serves as the first point of contact for IT support, handling incoming technical issues, troubleshooting various IT problems related to hardware, software, and networking. The Technical Operations Level 1 role will perform maintenance and optimization of IT systems and escalate complex issues as needed. This role requires strong customer service skills and has a proactive approach to problem-solving and demonstrates expertise in IT service management.
Key skills and knowledge:
Incident Management
- Provide first-level technical support for IT-related issues.
- Monitor and respond to service...